Cancellation policy

If you need to cancel or change an appointment, please give us at least 24 hours' notice. If you cancel with less than 24 hours' notice, or do not come to your appointment, the full fee for that appointment is charged.

Why we ask for 24 hours

Every appointment is time a clinician has set aside for you alone. With a day's notice we can usually offer that time to another patient who is waiting to be seen. With less notice than that, the time almost always goes unused.

How to cancel or change an appointment

Ring reception on 01428 642577 or email reception@healthflex.co.uk. Please give your name and the date and time of your appointment so we can find it quickly.

The 24 hours is counted back from the start time of your appointment. For a 10am appointment on a Tuesday, we need to hear from you by 10am on the Monday.

Which appointments this covers

The policy applies to every appointment you book with us, whatever the treatment and whichever clinician you are seeing.

Paying a late cancellation fee

The fee is the full price of the appointment you booked, as shown on our fees page. We are a cashless clinic, so it can be paid by card at reception or by bank transfer.

Questions

If anything here is unclear, ring reception on 01428 642577 and we will be happy to explain.