Older woman walks with trekking poles on a grassy path beside pink-flowering bushes
Long term conditions

Persistent pain

£62–£72
30–45 mins

Pain that has lasted longer than about three months behaves differently from fresh injury pain, and treating it as though it were the same is why so many people conclude that nothing works.

The first thing worth saying plainly is that persistent pain is real. Being told that scans look normal is not the same as being told the pain is imagined, and if you have been made to feel that way by anybody, they were wrong.

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What changes with persistent pain

Over time the pain system itself becomes more sensitive, so it produces pain at lower levels of stimulus than it should. The pain becomes a poor guide to how much damage is present. That is why hunting for a structure to fix often leads nowhere, and why more scans usually add anxiety rather than answers.

What actually helps

NICE guidance on chronic primary pain recommends supervised exercise programmes and certain psychological therapies, and specifically advises against starting opioids, because the harms outweigh the benefits in long term pain.

In practice that means graded activity, starting from a level you can genuinely sustain and building steadily, so the system relearns that movement is safe. It means understanding what is happening, which changes outcomes more than most people expect. It means working on sleep and on pacing. And it means having realistic, meaningful goals, which are usually about what you can do rather than about a pain score.

What we will not do

We will not promise to make the pain disappear, and we will not put you through a course of passive treatment that leaves you dependent on appointments. Where a psychological therapy or a pain clinic referral would help more than we can, we will say so and write to your GP.

If pain is affecting your mood significantly, that is common, it matters, and it is worth telling your GP.

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Frequently Asked Questions

My scans are normal but I am still in pain. What does that mean?
It means the pain is real and the explanation is not a structural one. With persistent pain the pain system itself becomes more sensitive, producing pain at lower levels of stimulus, so pain stops being a reliable guide to damage. Normal scans are not the same as imagined pain.
What treatment works for long term pain?
NICE guidance on chronic primary pain recommends supervised exercise programmes and certain psychological therapies, and advises against starting opioids because the harms outweigh the benefits. In practice that means graded activity from a sustainable starting point, understanding what is happening, and work on sleep and pacing.
Will physiotherapy get rid of my pain?
We will not promise that. What a good programme reliably improves is what you are able to do, and for most people that is the goal that actually matters. Where a pain clinic or psychological therapy would help more than we can, we will say so and write to your GP.

Available Team Members

These team members perform this service

  • Anneke Webb, physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Anneke Webb, physiotherapist at Healthflex, The Edge, Haslemere. She has long straight fair hair and is smiling at the camera, wearing a white Healthflex Physical Therapy Centres polo shirt. Behind her, out of focus, are a green playing field, a wooden rail fence and autumn trees under a cloudy sky.
    Anneke Webb
    Physiotherapist
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  • Phillipa Frankland, physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Phillipa Frankland, physiotherapist at Healthflex, The Edge, Haslemere. She has long straight light brown hair and a wide, friendly smile, and wears a navy zip neck fleece. Behind her, out of focus, are a yellow green hedge and trees under a pale sky.
    Phillipa Frankland
    Physiotherapist
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  • Nick Thornhill, physiotherapist at Healthflex in Haslemere Description: Close head and shoulders portrait of Nick Thornhill, physiotherapist at Healthflex, The Edge, Haslemere. He has short dark hair and a full dark beard flecked with grey, with a relaxed closed mouth smile, and wears a navy polo shirt. Behind him is soft green foliage under a pale sky.
    Nick Thornhill
    Physiotherapist
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  • Theika Botterill, physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Theika Botterill, physiotherapist specialising in sports and musculoskeletal care at Healthflex, The Edge, Haslemere. She has brown hair tied back and a wide, beaming smile, and wears a pink Healthflex polo shirt. The background is a blurred autumn hedge under a pale sky.
    Theika Botterill
    Physiotherapist, sports and musculoskeletal
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  • Gill Onslow, physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Gill Onslow, physiotherapist at Healthflex, The Edge, Haslemere. She has wavy light brown hair with a fringe and a gentle smile, and wears a pink polo shirt under a navy V neck jumper. The background is a soft, bright blur of green garden foliage.
    Gill Onslow
    Physiotherapist
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  • Imogen Scott-Plumber, physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Imogen Scott-Plumber, physiotherapist specialising in sports injury and rehabilitation at Healthflex, The Edge, Haslemere. She has fair hair tied back and a relaxed smile, and wears a navy polo shirt. Behind her is a dense green hedge, softly out of focus.
    Imogen Scott-Plumber
    Physiotherapist | Sports Injury & Rehabilitation | Performance
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  • Kathryn Lewis, neurological physiotherapist at Healthflex in Haslemere Description: Head and shoulders portrait of Kathryn Lewis, physiotherapist specialising in adult neurological rehabilitation at Healthflex, The Edge, Haslemere. She has shoulder length dark brown hair lit by sunshine and a broad smile, and wears a white Healthflex polo shirt. Behind her is dark green foliage, softly out of focus.
    Kathryn Lewis
    Physiotherapist, adult neurological rehabilitation
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